A business analyst is working on a project to implement a new call management system for a help desk. They expected the

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A business analyst is working on a project to implement a new call management system for a help desk. They expected the

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A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.Which technique should the business analyst use to investigate the problem?

A. Observation
B. Process modeling
C. Root cause analysis
D. Interviews
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answerbrain
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Posts: 321598
Joined: Tue May 10, 2022 1:18 pm

A business analyst is working on a project to implement a new call management system for a help desk. They expected the

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Answer : C
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